Can I make payment arrangements?

Animal ER cannot accept payment plans.  We leave lending decisions with the experts (credit institutions) and stay focused on what we do best, treating your sick pet!  We do accept all major credit cards as well as Care Credit.  Payment is due at the time of service.  When you leave your pet overnight a deposit must be paid and all balances are due when your pet is picked up from the hospital

2.

Why can't I be with my pet during X-rays/other procedures?

Our staff must be able to move freely around our treatment area to tend to critically ill animals at all times.  Having clients in the treatment area sometimes poses a hazard to our other patients--a risk we do not wish to take!  The same attention will be given to your pet should he/she require ICU care.

3.

Why are your fees so high?

When pets are presented to us, their medical conditions are considerably more serious than the routine care that you are accustomed to  receiving with your family veterinarian.  We make every effort to keep you informed of all fees and require written authorizations for all medical tests and treatments.

4.

My dog ate my prescription medications, what should I do?

We recommend that you call the ASPCA animal poison control center at 888-426-4435.  There is a fee associated with this service.  It is an excellent resource and it may save you a trip to the emergency room.  The veterinary toxicologist will advise you and also work with our staff veterinarians to devise the best treatment plan for your pet.

5.

Why can't you give medical advice over the phone?

We love our receptionists, but they are not veterinarians!  In order to provide the best care possible we would advise you to bring your pet in for an exam.  If you are concerned enough to call then the situation very well could be an emergency.  Animals are experts at hiding illness and by the time we notice they are sick, it is usually time to see the vet.  Even if our veterinarians are available for a telephone consultation, they are bound by an established client/patient/veterinarian relationship. Since Animal ER does not have a regular client base then most of the time this is just not possible.